Meli and Mom (PointerUP Trustees Limited)(“we”, “us”) respects your privacy. This policy explains what information we collect when you visit our store, how we use it, and the rights you have over it.
Information we collect
- Account details — name, email, phone number when you create an account.
- Order details — shipping address, billing address, items purchased, payment confirmations from Razorpay.
- Usage data — pages visited, items viewed, aggregated through privacy-respecting analytics.
How we use it
- To process your orders and send delivery updates.
- To respond to support requests and communicate about your account.
- To improve the store experience based on aggregated, opt-in analytics.
Cookies & tracking technologies
We use cookies and similar technologies to keep you signed in, remember the items in your bag, and understand how the store is used so we can improve it. Essential cookies are required for checkout and account features to work. Analytics cookies are optional, and you can disable cookies at any time through your browser settings — though some parts of the store may not function correctly without them.
Data retention
We keep your personal information only for as long as it is needed for the purposes described above. Account and order records are retained while your account is active and for as long as required to meet legal, tax and accounting obligations. When information is no longer needed, we securely delete or anonymise it. You can request deletion of your account data at any time by emailing care@meliandmom.com.
Sharing
We never sell your personal information. We share order data only with the courier delivering your package and with Razorpay to process payments. Both partners are bound by their own privacy commitments.
Your rights
You can access, correct or delete your personal information at any time from your account settings, or by emailing care@meliandmom.com.
Contact us
If you have questions about this policy, write to us at care@meliandmom.com.